A process map is a planning and management tool that visually describes the flow of work. Using process mapping software , process maps show a series of events that produce an end result. A process map is also called a flowchart, process flowchart, process chart, functional process chart, functional flowchart, process model, workflow diagram, business flow diagram or process flow diagram.
Want to make a process map of your own? Try Lucidchart. It's quick, easy, and completely free.
The purpose of process mapping is for organizations and businesses to improve efficiency. Process maps provide insight into a process, help teams brainstorm ideas for process improvement, increase communication and provide process documentation.
Process mapping will identify bottlenecks, repetition and delays. They help to define process boundaries, process ownership, process responsibilities and effectiveness measures or process metrics. One of the purposes of process mapping is to gain better understanding of a process.
The flowchart below is a good example of using process mapping to understand and improve a process. In this chart, the process is making pasta. Even though this is a very simplified process map example, many parts of business use similar diagrams to understand processes and improve process efficiency, such as operations, finance, supply chain, sales, marketing and accounting.
Process mapping spotlights waste, streamlines work processes and builds understanding.
Process mapping allows you to visually communicate the important details of a process rather than writing extensive directions. Process maps help you to understand the important characteristics of a process, allowing you to produce helpful data to use in problem solving.
How to do Workflow Process Mapping [3 Easy Steps] - Tallyfy
Process maps let you strategically ask important questions that help you improve any process. Diagramming is quick and easy with Lucidchart. Start a free trial today to start creating and collaborating. Process mapping is about communicating your process to others.
What is process mapping?
You can build stronger understanding with process maps. The most common process map types include:. In business, a process is a group of interrelated tasks that happen as a result of an event. These tasks produce a desired result for the customer. Process mapping can be used in many areas of business: business process improvement, business process redesign, reengineering, training, quality improvement, simulation, information technology, work measurement, documentation, process analysis, operational process design, process integration, acquisitions, mergers and selling business operations.
Business process mapping can also be helpful for complying with manufacturing and service industry regulations, such as the common ISO International Organization for Standardization or ISO Process mapping has become streamlined because of software that provides a better understanding of processes.
Process maps can be created in common programs like Microsoft Word, PowerPoint or Excel, but there are other programs more customized to creating a process map.
Process mapping is about communicating your process to others so that you achieve your management objectives. Knowing how to map a process will help you build stronger communication and understanding in your organization. Each element in a process map is represented by a specific flowchart symbol. When important information is presented visually, it increases understanding and collaboration for any project. Mapping out a process is an excellent way to improve efficiency in any organization. With drag-and-drop design and online collaboration, Lucidchart makes it easy to process map anytime, from anywhere.
What is Process Mapping What are your process map needs? As mentioned earlier, it is very common for processes to change over time. This is one very important reason why revisiting process maps can be a powerful tool in ensuring continued efficiency and quality as businesses adapt to the market, and often as a consequence become more complex. Also, this is truly critical when considering investing in a new ERP or CRM system, to ensure that your current needs and objectives are met and the system fits your current processes — not your processes the last time they were documented.
Maps of any kind are incredible tools. They empower you with a clear perspective of where you are relative to where you want to go. Business process maps, particularly with the scope of digital transformation or implementation of new ERP systems can be exponentially more powerful in ensuring that you maximize your investment and continue to grow and improve your business. Sign in. Get started. How To Map your Business Processes.
Process maps are an extremely valuable tool in new hire training and when adopting new technology. Adam Lazarus Follow.
For example, your order fulfillment process and your returns process. There is no need to be overwhelmed.
How to Define Processes for Your Team (and Actually Get Things Done)
Just define where the specific process, such as the sales order process, begins and ends. Then you can move on to other processes and see about connecting them. List the steps in the process The level of detail you want to document is up to you, depending on your goals. Use action verbs to describe each step or task of the process. There are many digital tools for creating flowcharts. Even something as simple as google drawings works as long as you are consistent in the symbols that you use.
You can create a very accurate flowchart using as little as four symbols. Order tasks in the process After you have checked that you have listed all related tasks, put them in order. If you are using sticky notes on a white board or google drawing, the idea is the same, to put everything in order. Generally processes flow left to right and top to bottom. Connect the tasks to document process direction flow Use arrows and the other symbols listed above to clearly connect the different tasks in the process so that everything is documented and easily understood by all those involved.
What is Process Mapping
Some important things to keep in mind: Be sure to directly involve or interview those who are actually doing the work described in the process. This will ensure that you are documenting the actual current state, not how it was last documented 3 years ago. It is not uncommon and nothing to be ashamed of if you find that your training manuals need to be updated. Growth means change! Change is constant. This is actually a benefit of going through this practice, to identify what needs attention. Decisions points are key when those involved in the process have to follow different paths in the process based on the outcome of the decision.
Ensure that decision symbols are properly used and the the flow is logical and clear for everyone expected to follow the process. It is possible to capture too much detail. This depends on the purpose of the process map. For example, a process map specifically for new hire training would include more granular detail than one created for management for higher-level process analysis to determine and eliminate delays or opportunities for cost reduction.
Business Process Analysis As mentioned earlier, it is very common for processes to change over time.